Privacy Policy

PRIVACY AND COOKIE POLICY

Effective date: August 2023

Catena Media (“Catena Media”, “us”, “our” or “we”) is committed to protecting the privacy of our users, customers, and visitors. This Privacy and Cookie Policy (the “Privacy Policy”) describes how we may collect, use, store, retain, or disclose the Personal Information we collect or receive in connection with your access or use of bettingpro.ca (the “Website”) and applies to all means by which you access or interact with our Website. This Privacy Policy does not apply to any Catena Media services other than the Website and does not govern our privacy and data handling practices with respect to our employees or job applicants.

The application of this Privacy Policy is limited to Personal Information and does not apply to business information to the extent it is not also Personal Information. Canadian privacy legislation defines “Personal Information” broadly as information about an identifiable individual or as information that allows an individual to be identified.

How this Policy Works

Please read this Privacy Policy carefully to understand our policies and practices for collecting, using, storing, retaining, and disclosing your information. If you do not agree with our policies and practices, do not use the Website. By accessing or using the Website, you confirm that you understand, accept, and consent to the practices described in this Privacy Policy. We may change this Privacy Policy from time to time (see Part N. Changes to Our Privacy Policy). We recommend you check this Privacy Policy periodically for updates as your continued use of our Website after we make changes indicates that you accept and consent to those changes.

Contents

WHAT PERSONAL INFORMATION DO WE COLLECT
HOW WE COLLECT PERSONAL INFORMATION
WHY DO WE COLLECT PERSONAL INFORMATION
TRANSFER AND STORAGE OF YOUR PERSONAL INFORMATION
DISCLOSURE OF YOUR PERSONAL INFORMATION
DATA SECURITY
DATA RETENTION
THIRD-PARTY WEBSITES
PERSONS UNDER THE AGE OF 19
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
WITHDRAWING YOUR CONSENT
COOKIES
CHANGES TO OUR PRIVACY POLICY
CONTACT INFORMATION AND CHALLENGING COMPLIANCE

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

For the most part, we do not collect Personal Information in connection with your use of the Website. However:

we collect any Personal Information you voluntarily provide to us. For example, if you submit Personal Information to us by email, by telephone, or in person, we may collect that Personal Information and may use and disclose it as set out in this Privacy Policy or as otherwise described to you at the time of collection.
we store cookies on the devices of certain visitors of the Website, as described in Part X. Cookies
we may collect information, such as your Internet Protocol address (e.g. IP address)
we may collect Website usage data. Like most other websites, we may monitor traffic patterns, website usage, and related website information to optimize your visit to our website (“Usage Data”). This Usage Data may include information such as your browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect Personal Information about you in various ways, including:

Directly from you when you provide it to us (e.g. contacting us); and
Automatically as you navigate through our Website (e.g., via cookies).

3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION

We use collected Personal Information for various purposes, such as:

To respond to inquiries and provide visitor support;
To monitor and analyze the usage of our Website;
To identify and track our employees who visit our Website so that we may distinguish them from regular visitors (i.e. non-employee visitors) of our Website;
For any other purposes that are disclosed to you and to which you consent; and
For any purposes required or authorized by law.

4. TRANSFER AND STORAGE OF YOUR PERSONAL INFORMATION

We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian privacy laws. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country.

Whenever we engage a service provider for the purpose of processing your Personal Information, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation.

If you are located outside Canada and choose to provide information to us, please note that your data, including Personal Information, may be transferred to Canada and processed there or in other countries.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose Personal Information that we collect or that you provide as described in this privacy policy:

to other companies within the Catena Media corporate group for the purposes described above;
to third parties that provide services to us or on our behalf;
to third parties that assist Catena Media in the provision of services to you (such as couriers);
to third parties whose services we use to conduct our business (such as web hosts and email services providers);
in accordance with applicable law, to a buyer (or potential buyer) or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Catena Media’s assets or shares, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Catena Media about you is among the assets to be directly or indirectly transferred or to be transferred;
to any other person as disclosed by us, and consented by you, when you provide the Personal Information;

Additionally, we may disclose your Personal Information:

to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;
to enforce or apply our agreements with you;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Catena Media, our employees, our customers, or others;
in situations where sharing or disclosing your information is required in order to offer you the products or services you have requested; and
to professional advisors, including lawyers, auditors, bankers, insurers, and consultants, to obtain advice or other professional services.

6. DATA SECURITY

Security Measures

The security of your Personal Information is important to us. We use physical, electronic, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Additionally, to reduce the risk of unauthorized access or disclosure of your Personal Information, our employees, agents, and contractors may access your Personal Information only if they have a need to know and only if they are subject to appropriate confidentiality obligations.

Our servers are protected by firewalls. We also use encryption and pseudonymization where appropriate to reduce the risk of a security incident. Nevertheless, the transmission and storage of information via the Internet is not completely secure. While we endeavour to keep your Personal Information safe, our collection, use, and disclosure of your Personal Information is not without risks. For example, our security safeguards may be compromised by viruses, hacking attempts, or physical break-ins. Consequently, we cannot guarantee the security of your Personal Information. If your Personal Information was wrongfully accessed, there is a risk that you may suffer a harm. We are not responsible for circumvention by any malicious actor of any privacy settings or security measures used by the Website or by our systems.

Data Breach Management

In the event of a data breach, we have established procedures to quickly respond to and, to the extent possible, contain or mitigate the breach. In accordance with applicable law, we will promptly notify you and the applicable privacy regulators where legally required to do so.

If you have reason to believe there has been a data breach involving the Website or any Personal Information in our custody or control, please immediately contact us at [email protected].

7. DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will retain your Personal Information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period for a particular item of Personal Information will depend on a number of factors, such as the nature of the Personal Information, the reason why the Personal Information was collected, legal requirements, the sensitivity of the Personal Information, and the risk of harm that would flow from its unauthorized access or disclosure. At the end of the applicable retention period for a particular item of Personal Information, we will either dispose of that Personal Information or anonymize it.

Under some circumstances we may anonymize your Personal Information before the end of its retention period.

By anonymize, we mean to irreversibly modify your Personal Information so that it no longer can be associated with you.

We may use anonymous data for any legitimate business purpose without further notice to you or your consent.

8. THIRD-PARTY WEBSITES

Our Website may contain links to other sites that are not operated by us. If you click on a link to a third-party site, you will be directed to that third-party's site. We strongly advise you to review the privacy policy of every site you visit. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage our visitors to exercise caution when departing from the Website and to review the privacy policies of all websites they visit.

9. PERSONS UNDER THE AGE OF 18

We do not intend to collect Personal Information from anyone under the age of 18. If you are under 18 years of age, do not use the Website. If you believe that we have collected the Personal Information of anyone under the age of 18, please contact our Privacy Officer at [email protected] or at the address provided in the Contact Information section below. If we learn we have collected or received Personal Information from a person under 18, we will delete that Personal Information, subject to any legal requirements.

10. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you, subject to certain exceptions. To request access to your Personal Information, please email your access request to our Privacy Officer at [email protected].

Before we grant you access to your Personal Information or make your requested changes, we may request specific information from you to help us confirm your identity and your right to access or to make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Privacy law provides certain exceptions to our obligation to provide you with access to your Personal Information. Examples of such exceptions include:

Information protected by solicitor-client privilege.
Information that is part of a formal dispute resolution process.
Information that is about another individual that would reveal their Personal Information or confidential commercial information.
Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at [email protected].

11. WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, send your withdrawal of consent to [email protected]. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

12. COOKIES

We use cookies to distinguish between visitors to our Website and employees of Catena Media who are visiting for work-related purposes. This Part D of our Privacy Policy explains how we use cookies and how you can control them.

What are Cookies?
1. Cookies are small files placed on your computer or device by a website when you visit it. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners or operators of the site.
How We Use Cookies
1. We use a specific cookie to identify visitors who are employees of Catena Media referred to our Website from our internal system. This allows us to distinguish between regular visitors and employees visiting for work-related purposes such as Website maintenance.
2. The identified employee visitor's actions will be logged as one client ID, helping us to avoid logging the user each time they navigate to a new webpage. This assists us in streamlining internal website operation.
3. Once the cookie is placed, it will also be used for site analytics by tools such as Google Analytics, Google Ads, Hotjar, Optin, http://customer.io, and Voluum.
How To Control Cookies
1. You may refuse to accept browser cookies by activating the appropriate setting on your browser. Regular cookies may generally be disabled or deleted by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies each time you direct your browser to our Website.

For further details, please consult the help menu in your browser.

13. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time. Any changes will be posted on the Website. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page.

We include the date the Privacy Policy was last revised at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

14. CONTACT INFORMATION AND CHALLENGING COMPLIANCE

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Attention to: Privacy Officer

By e-mail: [email protected]

By letter to us at: Catena Media Canada Ltd. 8661-201 Street – 2nd Floor Langley, BC V2Y 0G9

If any complaint or inquiry is not handled to your satisfaction, you may contact:

Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3

Telephone: 613.995.8210
Toll free: 1.800.282.1376